The guest never sees the system.
They only feel it fail.
A double-booked room, a key that does not work, a folio that does not balance at night audit. Every operational failure a guest experiences started as an integration nobody owned — which is why the connective layer between your systems matters more here than any single platform choice.
The IT partner for operators running on systems they cannot pause
Hospitality IT rarely fails on technology. It fails on a PMS that cannot be replaced mid-season, channel connections that break silently until an overbooking surfaces, staff turnover that makes every system a training problem, and a peak period that closes the window for anything meaningful.
OpenTeQ works inside those constraints. We integrate PMS, POS, and distribution estates so a rate change lands everywhere at once, build guest journeys that complete on a phone, and support the estate on hours that match property operations. AI handles demand forecasting, labour scheduling, and guest agents that resolve rather than deflect.
From the booking to the night audit.
Property systems, the integration between them, and the run-state capability that keeps both working through a season. AI has its own section below.
PMS & Core Systems Integration
The system the property runs on.
Integration and extension across Opera, Mews, Cloudbeds, and the property systems around them, so housekeeping, front desk, and finance stop working from three versions of the same stay.
Booking & Distribution
Every channel showing the same room.
Channel manager, OTA, GDS, and direct booking integration, built so a rate or availability change lands everywhere at once rather than eventually.
Point of Sale & F&B Systems
Where volume meets thin margin.
POS integration across outlets, kitchen display, inventory, and the folio posting that decides whether a night audit balances.
Guest Experience & Mobile
Check-in that finishes on a phone.
Mobile check-in, digital keys, in-stay requests, and self-service journeys connected back into the PMS rather than bolted alongside it.
Revenue Management & Analytics
One version of occupancy and ADR.
Governed reporting across booking, rate, and channel data, so revenue, operations, and ownership stop reconciling three versions of RevPAR by hand.
Loyalty & Guest Data
One guest, not one record per stay.
CRM, loyalty, and identity resolution across properties and brands, so a returning guest is recognised at every touchpoint including the restaurant.
Payments & PCI
Card data out of your estate.
Payment integration, tokenization, and PCI scope reduction across front desk, outlets, and online booking.
Property Networks & Infrastructure
Guest wifi is a review score.
Network design, segmentation between guest and operational traffic, and the on-property infrastructure nobody is staffed to maintain.
Managed Services & Support
Coverage on property hours.
Application support and monitoring under an SLA, with escalation designed around check-in peaks, weekends, and season rather than office hours.
Where AI moves an operational number.
Hospitality has enough booking and transaction history to make forecasting work well, and enough guest exposure to make a wrong answer costly. These five earn their place because the payback is measurable and the failure mode is contained.
Demand Forecasting & Pricing
The model that decides the season.
Forecasting across booking pace, events, weather, and competitor rates, feeding pricing and inventory decisions. Less discussed than guest-facing AI and consistently the larger prize.
Guest Service Agents
Resolution, not deflection.
Voice and chat agents handling booking changes, in-stay requests, and enquiries end to end, escalating cleanly the moment a guest needs a person.
Review & Feedback Intelligence
What guests actually said, at scale.
Classification across reviews, surveys, and messages so operational themes surface by property and department rather than as an average score.
Labour Forecasting & Scheduling
The largest controllable cost.
Demand-linked forecasting for housekeeping, front desk, and F&B, so rostering matches occupancy rather than last month's pattern.
AI Governance & Guest Data
Guest data has rules attached.
Model inventories, retention and consent handling, and the documentation that keeps automated guest interactions defensible under GDPR, CCPA, and brand standards.
Five categories, five different operations.
A resort optimizes RevPAR; a restaurant group optimizes labour and waste. The systems overlap, the priorities barely do.
Hotels & Resorts
A PMS that cannot be replaced mid-season, distribution across a dozen channels, and margins decided by RevPAR and labour cost rather than by any single system choice.
Ready to put AI to work before the season starts?
Most operators can name the system they are worried about — the channel sync, the night audit, the wifi, the POS at peak. Tell us which one and what happened last season, and we will tell you whether it is fixable before this one.
Accredited on the platforms operators already run
Hospitality estates run on a PMS, a POS, a channel manager, and the integrations holding them together. We hold standing practices with the platform and cloud providers your properties already depend on, so integration and guest data work start from an accredited foundation rather than a discovery exercise.
