Transparent Package Delivery for Better Customer Experience | OpenTeQ

Transparent Package Delivery for Better Customer Experience | OpenTeQ

OpenTeQ Admin | Updated: Nov 15,2022
Transparent Package Delivery for Better Customer Experience | OpenTeQ

Transparent package delivery is a dream for both customers and parcel carriers. It is something that has been around for many years but has only recently become possible thanks to new technology. But why should you care about transparent delivery? And how does it affect your life? Let's find out!

Going beyond the traditional

To deliver the highest customer experience, parcel delivery organizations need to go beyond the traditional approach of providing accurate ETA (estimated time of arrival) to customers. ETA is a term that's used to describe how long it will take for your parcel to reach its destination. It is an important part of the delivery process, but it doesn't necessarily help you provide the best customer experience.

As a parcel delivery organization, you should consider what role ETA plays in providing a seamless shopping experience for customers and how you can improve upon this approach moving forward.

Operational data and feedback from customers show that understanding when a package will arrive at a customer's address is not enough. What customers want – and what they should get – is full transparency in every facet of the delivery process.

Customers want to know exactly what is happening with their package throughout the entire delivery process. They should be able to understand exactly how long it takes from when they place an order until when they receive it, and if there are any issues along the way.

From the moment a customer places an order through to its delivery at your facility, you can provide them with real-time updates on every step of their parcel’s journey towards them. This includes in-transit status (where is our freight?), scheduling information (when does this item need to arrive at our warehouse?), and even post-delivery activities (how did things go?).

Full transparency means that customers should be able to understand exactly what is happening with their package through every step of the process. This means you can show them on your website or app where the package is always located during transit. If a customer needs to track their parcel's progress or inquire about it at any point in time, they'll have access to information right at their fingertips.

For example, if a driver breaks down on the highway or needs to take a detour due to traffic congestion, a delivery management system should be able to capture that information in real-time. The system should also be able to automatically reschedule deliveries based on open capacity on other routes and map out an alternative route for the driver to follow.

In addition, systems must have built-in capabilities to analyze that information and automatically reschedule deliveries based on open capacity on other routes and map out an alternative route for the driver to follow. Customers can then be sent alerts informing them about the new ETA so they are better prepared for the arrival of their parcel.

Transparent Delivery Experience and the Importance of Real-Time Tracking

Transparency is the ability of companies to provide relevant information about their products and services in a way that allows customers to make informed choices about how they want their business conducted. This can be done through various channels, such as websites, mobile apps, social media posts, and more.

Transparency allows customers to see all the steps involved in delivering their packages from the pickup point to the delivery location—including when an item will be delivered and what time it will arrive (or not). It also provides transparency into costs associated with shipping items through different carriers without having any idea of what those fees are until they're charged at checkout.

If a parcel has been held for pickup at a local store – as is sometimes done when trying to deliver bulky packages – customers should be sent notifications along with instructions about how to retrieve their packages.

Real-time tracking is the future of package delivery and it's important to be able to track your package in real-time. The more you know about where your package is at all times, the better equipped you will be to handle any problems that may arise when it arrives. Real-time tracking has become quite common recently with many companies offering this service now. While there are still some companies that do not offer real-time tracking, this is rapidly becoming more common among businesses that want their customers' satisfaction as well as their own.

Shipment tracking is essential for keeping your customers happy. It can be used to improve customer experience, and it’s a great way to keep customers informed about the status of their package. It allows you to provide customers with the information they need when they need it, which builds trust and confidence in your company.

Data-Driven Approach to Improve E-commerce Shopping Experience

A data-driven approach is the best way to make sure that customers get what they want. Data and analytics are essential for parcel delivery companies to understand what customers want when they want it and how they want it. For a parcel company to deliver your product on time, there must be a data-driven process where you can predict future trends based on historical data as well as look at current customer behavior patterns. You will then be able to identify which products are most successful or unpopular among your customers and plan accordingly so that you can improve the overall experience of shopping online or offline through predictive analytics tools like Google Insights for Search or Facebook Audience Insights (FAI).

Being able to track your package in real-time is a dream come true.

Being able to track your package in real-time is a dream come true. You can see where your package is at all times, you can see when it will arrive and if there are any delays or changes to the scheduled delivery window. If your package has been delivered, then you’re free to pick it up from where it was left off by the courier service provider (CSP).


We've shown you how to use real-time data to deliver a better customer experience and how easy it is with parcel management systems. With all these options in mind, it's time for you to get started with your project!

At OpenTeQ, we combine the best of our application development capabilities and data and analytics to give you customized shipment tracking and management solutions. In today’s competitive market, where customer expectations are high, a shipment management application is necessary for e-commerce and other businesses associated with shipping and logistics. Our solutions enable you to streamline your shipment efforts, save costs with accurate shipping information and also provide better customer value with live tracking and updates.

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